Haslam Park
Primary School

Family support

How Haslam Park Can Help

If you are worried about something affecting your child or family, you can speak to our safeguarding team, our Family Support Worker Racheal Biggs or another trusted member of staff.

We can listen to your concerns, offer advice and help you identify appropriate sources of support.

You do not need to wait until a difficulty becomes serious before asking for help.

My name is Racheal Biggs and I bring to this role over 30 years of experience in education, alongside the invaluable experience of being a parent myself to four boys. I know firsthand that raising children and navigating the school years can be both wonderful and incredibly challenging!

While I have the necessary knowledge of the current national attendance expectations, my aim is to approach attendance with empathy, care, and the direct support that our families need. I understand that behind every absence, there can be complex reasons, and I am extremely passionate about supporting the health and well-being of both our children and their families.

My goal is never to judge, but to listen. So please feel free to reach out to me if you are facing any barriers in getting your child into school or you would just like to meet for a friendly chat and a cup of tea - my door will always be open and I am here to help support your family and to find a positive way forward, together.

Useful Contacts and Support for Families

Finding the Right Help When You Need It

At Haslam Park Primary School, we recognise that children and families may need additional advice, reassurance or practical support at different times.

We are committed to working in partnership with parents and carers to help families access the right support at the right time.

No family should feel that they have to navigate difficulties alone.

This page brings together useful local and national services offering advice about children's safety, mental health, domestic abuse, housing, financial difficulties, health and family wellbeing.

Some services provide urgent or confidential support, while others offer practical guidance and ongoing assistance.

If you are unsure which service may be appropriate, please contact our Family Support Worker or safeguarding team through the school office on 01204 333393.

If someone is in immediate danger, call 999.

Important Safeguarding and Emergency Contacts

Emergency Services – 999

For immediate danger or emergencies.

NHS 111 – 111

For urgent medical advice when it is not a life-threatening emergency.

Bolton Children's Social Care – 01204 331500 (Option 2)

For concerns about a child's safety or welfare.

Out-of-Hours Emergency Duty Team – 01204 337777

For urgent safeguarding concerns outside normal office hours.

NSPCC – 0808 800 5000

For adults who are worried about a child's safety.

Childline – 0800 1111

Free, confidential support for children and young people.

Website: https://www.childline.org.uk/

Mental Health and Emotional Wellbeing

Samaritans – 116 123

Free, confidential emotional support, available 24 hours a day.

Website: https://www.samaritans.org/

NHS 111

For urgent mental health support, call 111 and select the mental health option.

Domestic Abuse Support

National Domestic Abuse Helpline – 0808 2000 247

Free, confidential support, available 24 hours a day.

Website: https://www.nationaldahelpline.org.uk/

Fortalice – 01204 365677

Bolton-based specialist domestic abuse support, including support for women, children and families. The telephone support line is available 24 hours a day.

Website: https://fortalice.org.uk/

Endeavour – 01204 394842

Specialist domestic abuse support in Bolton.

Website: https://www.endeavourproject.org.uk/

Women's Aid

Information, advice and resources for people affected by domestic abuse.

Website: https://www.womensaid.org.uk/